NAIL DECK APP FAQ
Q: What is the currency used?
A: All transactions are made in Singapore dollars (SGD).
Q: What forms of payment do you accept?
A: We accept payments by Mastercard, VISA, and AMEX.
Q: How do I make a purchase?
A: Steps to take:
- Choose the nail polish shade you desire from your photos, camera, or a spectrum.
- Select the quantity of nail polish.
- Name your nail polish.
- Click on "Add To Cart" below your desired product.
Q: Do you allow returns/refunds or exchanges?
A: Unfortunately, due to the nature of the product, we do not allow returns/refunds or exchanges. Sorry for the inconvenience caused!
Q: How long do I have to wait until my parcel arrives?
A: Delivery time for local (Singapore) orders is 2-3 working days. Note that this does not include the time to process orders. That said, we aim to process orders within 24 hours! For other countries, please see the table below for all delivery times.
|Country||No. of Business Days|
|Australia||6 - 10|
|Austria||5 - 8|
|Belgium||7 - 9|
|Brunei||6 - 18|
|Canada||11 - 14|
|China||9 - 12|
|Czech Republic||7 - 10|
|Denmark||10 - 14|
|Finland||7 - 9|
|France||5 - 8|
|Germany||6 - 8|
|Hong Kong||3 - 5|
|Hungary||7 - 10|
|Indonesia||6 - 18|
|Ireland||8 - 11|
|Italy||10 - 14|
|Japan||5 - 8|
|Malaysia||6 - 18|
|Myanmar||6 - 18|
|Netherlands||5 - 8|
|New Zealand||4 - 8|
|Phillipines||6 - 18|
|Poland||7 - 10|
|Portugal||8 - 14|
|South America||6 - 18|
|Spain||6 - 9|
|Sweden||5 - 9|
|Switzerland||5 - 9|
|Taiwan||6 - 18|
|Thailand||9 - 14|
|Turkey||9 - 12|
|United Arab Emirates||7 - 10|
|United Kingdom||4 - 6|
|USA||7 - 10|
|Rest of the World||8 - 18|
Q: Do you ship internationally?
A: Yes, we ship worldwide! Just check out as usual and let Braintree PayPal take care of the currency conversion!
Q: How much does shipping cost?
A: We offer free shipping with a minimum order requirement of S$20 in Singapore. Else, shipping will cost S$2. For other countries, please refer to the table below for all shipping costs.
|Country||Shipping Cost (S$)|
|1-5 item(s)||6-12 items||13-19 items||20-26 items|
|Rest of the World||15||32||46||60|
Q: Can I track my order?
A: You can check your delivery status at www.singpost.com (click “Track Item” icon). By entering the delivery number (e.g. SM0000001SG), you can track the delivery status of your item. For overseas orders, you can check your delivery status at http://webtrack.dhlglobalmail.com. Not all but most countries will have the tracking capability. Note that in the event of public holidays or seasonal events, there may be shipping delays.
Q: I've received a defective item. What should I do?
A: We consider the following as defects:
- Broken glass bottle
- Loose bottle cap
Q: I have an issue with my order. What should I do?
A: Email email@example.com! We will get back to you as soon as we can!
Q: I have not received my parcel. Who do I contact?
A: Please use the order tracker on www.singpost.com (local) or http://webtrack.dhlglobalmail.com (overseas) to find out why delivery may have been delayed. Otherwise, email our Customer Service at firstname.lastname@example.org.
Q: Can I amend or cancel my order after confirming it?
A: Simply send in an email to email@example.com to indicate the fields that require amendment or cancel your order. Please note however that orders cannot be amended or cancelled once dispatched.
Q: Are your products safe?
A: We take great pride in the quality, safety, and the authenticity of our products. Our products are 3-free, much like most conventional nail lacquers out there!
Q: How true are the colours as shown on my screen to those of the actual products?
A: Product colours may differ slightly from images in reality due to environmental factors such as the amount of light and the temperature of the light. We do, however, strive to ensure that screen colours are true to life as much as possible through calibration with mobile phones and taking steps to optimize the screen when the colours are being chosen.
Q: The finished product colour does not match the colour I wanted.
A: We take extreme measures to make sure the colour you have chosen is true to reality as much as possible. Due to the nature of the product, we do not allow exchanges. In future purchases, please visit our lacquer bars for your products to be made - we adjust the colour to your liking before scaling it up to your desired quantity.