NAIL DECK APP FAQ

 

Q: What is the currency used?

A: All transactions are made in Singapore dollars (SGD).

Q: What forms of payment do you accept?

A: We accept payments by Mastercard, VISA, and AMEX.

Q: How do I make a purchase?

A: Steps to take:

  1. Choose the nail polish shade you desire from your photos, camera, or a spectrum.
  2. Select the quantity of nail polish.
  3. Name your nail polish.
  4. Click on "Add To Cart" below your desired product.
Once you are ready, click on your cart (top right corner), "Checkout", and enter your shipping and billing details to complete the purchase.

Q: Do you allow returns/refunds or exchanges?

A: Unfortunately, due to the nature of the product, we do not allow returns/refunds or exchanges. Sorry for the inconvenience caused!

Q: How long do I have to wait until my parcel arrives?

A: Delivery time for local (Singapore) orders is 2-3 working days. Note that this does not include the time to process orders. That said, we aim to process orders within 24 hours! For other countries, please see the table below for all delivery times.

CountryNo. of Business Days
Australia6 - 10
Austria5 - 8
Belgium7 - 9
Brunei6 - 18
Canada11 - 14
China9 - 12
Czech Republic7 - 10
Denmark10 - 14
Finland7 - 9
France5 - 8
Germany6 - 8
Hong Kong3 - 5
Hungary7 - 10
Indonesia6 - 18
Ireland8 - 11
Italy10 - 14
Japan5 - 8
Malaysia6 - 18
Myanmar6 - 18
Netherlands5 - 8
New Zealand4 - 8
Phillipines6 - 18
Poland7 - 10
Portugal8 - 14
South America6 - 18
Spain6 - 9
Sweden5 - 9
Switzerland5 - 9
Taiwan6 - 18
Thailand9 - 14
Turkey9 - 12
United Arab Emirates7 - 10
United Kingdom4 - 6
USA7 - 10
Rest of the World8 - 18

Q: Do you ship internationally?

A: Yes, we ship worldwide! Just check out as usual and let Braintree PayPal take care of the currency conversion!

Q: How much does shipping cost?

A: We offer free shipping with a minimum order requirement of S$20 in Singapore. Else, shipping will cost S$2. For other countries, please refer to the table below for all shipping costs.

CountryShipping Cost (S$)
1-5 item(s)6-12 items13-19 items20-26 items
Argentina15324660
Australia8222835
Austria10172227
Bahrain9213039
Bangladesh10233342
Belgium9192633
Brazil14304457
Brunei9202836
Bulgaria12263748
Cambodia10223241
Canada12253646
China9202836
Croatia15324660
Czech Republic11253646
Denmark11212936
Egypt10223241
Finland13253442
France9202735
Germany10202836
Greece9172328
Hong Kong5101313
Hungary11253647
India10223140
Indonesia10212836
Ireland13243240
Israel10223140
Italy9152228
Japan13273747
Jordan10223140
Korea(South)8182532
Kuwait9213039
Laos10223241
Lebanon10223140
Malaysia6677
Myanmar10223241
Nepal10233342
Netherlands9202735
New Zealand10202837
Norway14263544
Oman10223140
Pakistan10223140
Philippines791012
Poland13273951
Portugal10223140
Qatar10233342
Russia10233242
Saudi Arabia10223241
Slovenia15324660
South Africa15273951
Spain7131925
Sri Lanka10223140
Sweden9202836
Switzerland9192634
Taiwan591011
Thailand8192634
Turkey13284052
UAE10213039
Ukraine13284052
United Kingdom8182532
USA11243444
Vietnam9202937
Rest of the World15324660

Q: Can I track my order?

A: You can check your delivery status at www.singpost.com (click “Track Item” icon). By entering the delivery number (e.g. SM0000001SG), you can track the delivery status of your item. For overseas orders, you can check your delivery status at http://webtrack.dhlglobalmail.com. Not all but most countries will have the tracking capability. Note that in the event of public holidays or seasonal events, there may be shipping delays.

Q: I've received a defective item. What should I do?

A: We consider the following as defects:

  • Broken glass bottle
  • Loose bottle cap
Please take a photo as evidence and send it to joanne@naildeck.com, together with the description of your defect. If qualified as a defect, we will then replace your product as soon as we can!

Q: I have an issue with my order. What should I do?

A: Email joanne@naildeck.com! We will get back to you as soon as we can!

Q: I have not received my parcel. Who do I contact?

A: Please use the order tracker on www.singpost.com (local) or http://webtrack.dhlglobalmail.com (overseas) to find out why delivery may have been delayed. Otherwise, email our Customer Service at joanne@naildeck.com.

Q: Can I amend or cancel my order after confirming it?

A: Simply send in an email to joanne@naildeck.com to indicate the fields that require amendment or cancel your order. Please note however that orders cannot be amended or cancelled once dispatched.

Q: Are your products safe?

A: We take great pride in the quality, safety, and the authenticity of our products. Our products are 3-free, much like most conventional nail lacquers out there!

Q: How true are the colours as shown on my screen to those of the actual products?

A: Product colours may differ slightly from images in reality due to environmental factors such as the amount of light and the temperature of the light. We do, however, strive to ensure that screen colours are true to life as much as possible through calibration with mobile phones and taking steps to optimize the screen when the colours are being chosen.

Q: The finished product colour does not match the colour I wanted.

A: We take extreme measures to make sure the colour you have chosen is true to reality as much as possible. Due to the nature of the product, we do not allow exchanges. In future purchases, please visit our lacquer bars for your products to be made - we adjust the colour to your liking before scaling it up to your desired quantity.